Get in touch
Tell us what you need help with. We typically reply within 24 hours on business days.
Response time
We typically respond within 24 hours during business days (Monday-Friday, 9am-6pm GMT)
Who we support
UK bank statement workflows
For businesses, bookkeepers and accountants
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Frequently asked questions
What are your support hours?
Our support team is available Monday to Friday, 9am-6pm GMT. We typically respond to all enquiries within 24 hours.
Do you offer phone support?
Currently, we provide support via email for the best tracking and documentation. Business plan customers can request priority email support.
Can I schedule a demo?
Yes! Email sales@convertbank-statement.com to schedule a personalised demo of our platform and discuss your specific needs.
How do I report a bug or issue?
Please email support@convertbank-statement.com with details about the issue, including screenshots if possible. We'll investigate and respond promptly.